Guides · For manufacturing units
How to track dispatch, so you know what left and what’s still waiting
To track dispatch with Kyrra, whoever sends the goods sends a photo of the challan or a short voice note on WhatsApp when they leave. Kyrra marks the order dispatched, with what went, when and how. You can ask what’s due but not yet sent at any time, and partial dispatches are tracked until the rest goes.
What goes wrong today?
A customer calls to ask if their goods have left. You don’t know. The person who loaded the truck is out, the challan is in a file somewhere, and the order book says nothing. So you call around, and the customer waits. It’s the same problem as a missing job card, at the very end of the line.
How does it work with Kyrra?
At the gate:
- When goods leave, the person in charge sends a photo of the challan or the bill.
- Or a voice note. “Order 214 sent, 6 boxes, by the transporter.” In Hindi: “214 ka maal nikal gaya, 6 boxes” (goods for 214 have left, 6 boxes).
- Kyrra marks the order dispatched and replies to confirm.
- If only part went, they say so. Kyrra keeps track of the rest.
For the owner:
- Ask “has 214 gone?” or “what’s due this week and not sent?”
- Get a short morning list of what should leave today.
- Ask Kyrra to tell you when an important order leaves.
- When you ask, Kyrra can phone the customer to say the goods are on the way.
| Who | Sends | What Kyrra does |
|---|---|---|
| Dispatch | Photo of the challan or a voice note | Marks the order sent, with boxes and transport |
| Supervisor | “Rest goes on Friday” | Keeps the balance open and reminds on Friday |
| Owner | “What’s due and not sent?” | Lists it in one message |
What does the owner see?
For every order: when it was cut, when it moved through each stage (see tracking job cards on chat), and when it left. When a customer calls, anyone on the team can answer in one message instead of five phone calls.
What else should I know?
- Invoices and e-way bills stay in Tally, as today.
- It phones a customer only when someone on your team asks.
- We set each unit up in person.
See also how to follow up on customer payments once the goods have gone. New to Kyrra? Read how Kyrra works.
Questions owners ask
What does my team send when goods leave?
A photo of the delivery challan or the bill, or a short voice note like “order 214 sent, 6 boxes, by the transporter”. Kyrra reads it and marks the order dispatched.
Can Kyrra tell me what’s due but not dispatched?
Yes. Ask “what’s due this week and not yet sent?” and you get one short list. You can also get it every morning at a time you choose.
Can it remind the customer that goods are on the way?
When someone on your team asks, Kyrra can phone the customer in their language, between 10 am and 9 pm, and say it’s calling for your business.
What about the e-way bill and invoice?
Keep doing invoices and e-way bills in Tally or the tool you use today. Kyrra keeps the record of what left, when and how, so anyone can answer “has it gone?”.
What if a dispatch is only partial?
Your team says so, like “sent 80 of 120, rest on Friday”. Kyrra records what went and what’s left, and can remind the right person on Friday.
Is this ready for manufacturing units today?
Kyrra is live in India, and we set each unit up with the team in person.