Kyrra · Notes
Notes on running a family business
Short, plain notes on the problems we grew up around: work that lives in one person’s head, paper that goes missing, and owners who never stop chasing.
How much of a small business’s day goes into chasing?
Chasing late material, late payments and late replies eats a big part of a small business’s day. Here is why, with public numbers.
ManufacturingKyrra vs Tally and ERPs: what each one is for
Kyrra does not replace Tally or an ERP. Here is a plain comparison of what each tool does, who it is for, and where Kyrra fits.
Family businessesShould AI change your business records without asking?
AI can read messages and update records. But records are money, stock and patient care. Here is why important changes should wait for a tap.
Family businessesWhat breaks when a job card goes missing?
Paper job cards carry the whole story of an order. When one is lost or misread, the order goes with it. Here is what to watch for.
ManufacturingWhat does a lost patient file cost a hospital?
In hospitals that run on paper, the patient file holds the diagnosis, the treatment and the money owed. When it goes missing, all three go with it.
HospitalsWhat happens when a business runs on one person’s memory?
In many Indian family businesses, the real system is one senior person who remembers everything. Here is why that breaks, and what to do instead.
Family businessesWhat is a company brain?
A company brain is a shared memory for a business, built from everyday messages, voice notes and photos. Here is what it knows and why it matters.
Family businessesWhy can’t the owner take a Sunday off?
In many family businesses the owner is the only one who knows what’s stuck. So the phone never stops. Here is why, and what changes it.
Family businessesWhy do instructions get lost on the shop floor?
Spoken instructions pass through three or four people on a factory floor. Each handoff loses a detail. Here is how that happens and how to stop it.
ManufacturingWhy do patient handovers between doctors go wrong?
When doctors are short on time, handovers happen in the corridor, out loud. Details get lost. Here is why and how to keep them.
HospitalsWhy does reception have to search for a free doctor?
In many hospitals, the day’s schedule lives in a few people’s heads. So reception walks the floors to find a free doctor. Here is the fix.
HospitalsWhy don’t ERPs stick in Indian family businesses?
Most small and medium businesses in India know about ERPs but don’t use them. The reasons are simple: data, setup time and who has to type.
Family businessesWhy won’t your staff type into software?
Most frontline staff in Indian businesses would rather talk than type. That is not laziness. Here is why, and how to work with it.
Family businesses