Why does reception have to search for a free doctor?

Reception has to search for a free doctor because the real schedule isn’t written anywhere live. It sits in a whiteboard, an appointment book and a few people’s heads. Patients wait while someone walks the floors. A schedule that updates itself from what doctors and staff already say on chat ends the search.

What does it look like on a busy morning?

A patient has been waiting since ten. Their usual doctor is in OT. Another doctor might be free, but nobody is sure. Reception calls, then walks, then calls again. Meanwhile three more patients arrive.

Why doesn’t the appointment book solve it?

The book shows what was planned. It doesn’t show what is happening now: a surgery running long, a doctor stepping out, a cancellation. Those changes are said out loud, not written down.

What would help reception?

• Live status from what is already said. “I’m in OT till 12:30” in a chat should update the schedule.
• A quick answer to “who is free now?” without walking the corridor.
• The patient routed and the doctor told in one step.

Small hospitals and clinics don’t need a big hospital system for this. They need the messages they already send to count. That is the idea behind Kyrra.