How to cut missed appointments with reminders and calls

To cut missed appointments with Kyrra, reception asks it to call the next day’s patients: “call tomorrow’s bookings to confirm.” After one tap to approve, Kyrra phones each patient in their own language and reports who confirmed, who wants a new time and who didn’t pick up. Patients who missed a visit can be called to follow up the same way.

Why do patients miss appointments?

Usually not on purpose. The visit was booked two weeks ago, and nobody reminded them. Reception means to call everyone the day before, but the morning rush comes first. A patient who wants to change the time has nobody to tell, so they just don’t come. And a patient who missed a visit is rarely followed up, so the treatment stops halfway. Read why reception has to search for a free doctor.

How does it work with Kyrra?

The evening before:

1. Reception says “call tomorrow’s bookings to confirm”. Or Kyrra offers it every evening, if you’d like, and asks first each time.
2. Kyrra leaves out anyone who asked not to be called, and says so.
3. Reception taps Approve. Nothing goes out before that.
4. Kyrra phones each patient in their language, between 10 am and 9 pm, says it is your clinic’s AI assistant, and asks them to confirm.

The report:

Result	What Kyrra does
Confirmed	Notes it on the booking
Wants a new time	Notes the time they picked from the options given, and reminds reception to call back and fix it
Didn’t pick up	Tries again, up to the number of tries set, at least 30 minutes apart
Mentions something serious, like pain or bleeding	Tells whoever looks after that patient at once
Says don’t call again	Saves it and never calls them again

After a missed visit:

1. Reception asks, “call everyone who missed their visit this week.”
2. Kyrra calls them, notes who wants to rebook, and reminds reception to fix each one.

What does a patient hear on the call?

The voice says it is your clinic’s AI assistant and asks for the patient by name. Only once it is them, it says why it is calling, in its own words. To a family member, it says the clinic will try again, without details. It never discusses anything medical beyond the visit itself, and gives no medical advice. If a patient asks for something it can’t do, it says someone from your clinic will get back to them. More in can Kyrra phone my customers or patients?

What does the owner see?

Ask any time:

• “How many no-shows this week?”
• “Who missed their visit and hasn’t rebooked?”
• “Who confirmed for tomorrow?”

Or get a short list every morning at a time you choose.

Which languages does Kyrra call in?

English, Hindi, Bengali, Gujarati, Kannada, Malayalam, Marathi, Odia, Punjabi, Tamil and Telugu. It opens in the patient’s saved language, or your clinic’s usual one, and switches as soon as the patient speaks another. See Kyrra’s languages.

How does Kyrra keep calls polite?

• It calls only when someone on your team asks or agrees, and only after one tap.
• It calls only between 10 am and 9 pm, at most 3 rings a day to one number.
• Reception confirms any new time, so the book stays right.

See how bookings are made in how to book appointments on chat. To compare calls with SMS and WhatsApp reminders, read appointment reminders in Hindi, Marathi or Gujarati. New to Kyrra? Read about Kyrra.