Is my business’s data safe with Kyrra?

Yes. Only the people you add to your team can see your business’s records, and each business on Kyrra is kept apart from every other. Your data travels over encrypted connections. Routine updates are saved at once, but important or unusual changes wait for one tap from the right person, every change is recorded with who made it and when, and you can take your records out as a spreadsheet at any time.

Security at a glance

Question	Answer
Who can use Kyrra for my business?	Only people the owner adds, each signed in with their own verified phone number
Can another business see my records?	No. Each business’s records are walled off from every other
Can staff see each other’s chats?	No. Shared records are shared; each person’s chat and reminders are their own
Is data encrypted in transit?	Yes. Messages reach Kyrra over encrypted connections, and so does Kyrra’s connection to your records
Who approves important changes?	The person making the change, after reading Kyrra’s summary, before anything is saved
Is there an audit history?	Yes. Every change, with before, after, who and when; nobody on your team can edit or delete it
What happens when someone leaves?	The owner removes them; they lose access from their next message
Can I take my data out?	Yes, any list as a spreadsheet, on request in the chat
Can a customer be erased?	Yes, on the owner’s request, after the owner sees what will go
Are voice notes kept?	No. Only the words, never the recording

Who can see my business’s data?

• Your team. The owner decides who is on the team. The owner adds each person, and Kyrra knows them by the phone number they message it from on WhatsApp. A number typed into a message or a forwarded contact is never accepted, so nobody can pretend to be someone else.
• Nobody from another business. Each business’s records are walled off from every other business on Kyrra. However a question is asked, it can only reach your own business’s records.
• The Kyrra team, when they need to fix a problem. If something goes wrong, we can look at your records to put it right.

Inside your business, the shared records (orders, job cards, vendors, patients, appointments, payments) are open to the whole team, because that is the point: everyone works from the same record. Each person’s own chat with Kyrra and their own reminders stay private to them.

Can Kyrra change my records on its own?

Routine updates are saved straight away, like “cutting done, 34 pieces” or “Anita’s visit moved to Thursday”. Anyone can correct one by just saying what’s right.

Important or unusual changes wait. Kyrra sends one short summary of the change with Approve and Cancel buttons, and saves nothing until someone taps Approve. These include:

• deleting or overwriting records
• anything to do with money
• changes to a customer’s or patient’s own details
• phoning customers or patients
• adding or removing people from the team

The owner can add their own rules on top, one at a time, like “always ask me before any discount or price change”. Read why AI should ask before changing your records.

Is every change recorded?

Yes. Every change to your records is kept with what it was before, what it became, who made it and when. Files added, changed or removed in your business’s shared folder are recorded the same way. Nobody on your team, and not Kyrra itself, can edit or delete that history.

So when a number looks wrong, you can ask Kyrra who changed it and when, instead of asking around the floor.

What happens when someone leaves?

Step	What happens
The owner asks Kyrra to remove them	They lose access from their next message
Their reminders and routines	Turned off
Calls they asked for that haven’t rung	Cancelled
Their hands-free link	Stops working
The work they did	Stays in the business’s records

If a phone is lost, the person (or the owner) asks Kyrra for a new hands-free link, which turns off the old one.

Can a customer or patient ask to be erased?

Yes. The owner asks Kyrra on chat, giving the person’s phone number, after confirming who it is.

1. Kyrra looks for the person everywhere the business keeps things: its lists, the shared files (PDFs and spreadsheets included) and its notes.
2. It shows the owner what it found and what will be deleted.
3. Once the owner agrees, it deletes it all in one go, along with calls made to that number.
4. The history of changes keeps only the fact that something changed, not what it said.

Kyrra asks rather than deletes when something may belong to someone else, such as a family sharing one phone, or a record the law may require you to keep, like medical or tax records. How long you must keep those is a question for your own adviser. Names mentioned in your team’s past chats stay in those chats.

What else should I know?

• Voice notes: only the words are kept, never the recording.
• Calls: the phone voice is told only the reason for the call. On a call it never discusses anything medical beyond the visit itself.
• Hands-free: the voice that learns your “Hey Kyrra” stays on your own phone.
• WhatsApp: your team’s messages to Kyrra travel through WhatsApp, like any WhatsApp chat.

Is my data encrypted?

Your team’s messages reach Kyrra over encrypted connections, and Kyrra’s connection to the database that keeps your business’s records is encrypted too.

Can I get my records out?

Yes. Ask Kyrra for any list, like all customers, open orders, this month’s payments or every change made last week, and it sends it to you in the chat as a spreadsheet. You can open it in Excel or Google Sheets, keep it, or move it into other software.

Can I go through security with you?

Yes. Book a 30-minute call and bring your checklist. We’ll go through who would see what in your business, how approvals would work for your team and how your records are kept.

More on how Kyrra starts in how Kyrra works, or see what Kyrra is and isn’t.