# How does Kyrra work? From the first visit to a normal day

> How a family-run business starts with Kyrra: we visit, bring your registers in, the owner sets up in a few messages, and the team keeps talking as usual.

Source: https://kyrra.in/guides/how-kyrra-works/ · By Kyrra · Published 2026-11-05 · Updated 2026-11-11

Kyrra starts with a visit, not a software rollout. We learn how work moves in your business and bring your registers and sheets in ourselves. The owner finishes setup in a few chat messages. Then each person messages Kyrra’s WhatsApp number once, and the team keeps talking as usual: messages, voice notes and photos become the record.

## How does setup work?

1. **We come to you.** We spend time on your floor or at your reception and learn how the work actually moves: who hands what to whom, and where it gets stuck.
2. **Your records go in. By us.** Registers, spreadsheets, job cards, appointment lists. Excel and CSV files are read as they are; Kyrra tells you what it found and asks before saving. More in [how to bring old registers and Excel sheets in](/guides/bring-registers-and-excel-in/).
3. **The owner sets up on chat.** A few short messages: the business’s name, the team, and anything Kyrra can’t work out by itself. Voice notes are fine, and you can stop and carry on later.
4. **Each person messages Kyrra once.** The owner adds each person. They message Kyrra’s WhatsApp number from their own phone, and their number is how Kyrra knows who they are. That is the whole training.

## What does a normal day look like?

| Who | What they do | What Kyrra does |
|---|---|---|
| Floor staff or reception | Send a voice note, a photo or a quick message | Saves it as a record and tells the next person |
| Supervisors and doctors | Ask what’s pending, approve important changes with one tap | Answers from the records and keeps the changes |
| The owner | Asks anything, or waits for the summary | Sends a short summary at the time they choose, and flags what’s stuck |

A few things people say to Kyrra every day:

- “Cutting done for the blue kurta order, 34 pieces.”
- “Remind me at 4 pm to call the cloth supplier.”
- “Every weekday at 9 am, send me today’s bookings.”
- “Give Ravi’s follow-ups to Priya while he’s on leave.”

## How does Kyrra keep records right?

- **It asks when it’s unsure** instead of guessing a name, a quantity or a dose.
- **Important changes wait for a tap.** One short summary goes to the person who owns that decision, with buttons to approve or cancel. Read [why AI should ask before changing your records](/blog/approve-before-change/).
- **It learns every day.** Each night it reads the day’s conversations and remembers how your business works: who handles what, which vendor runs late, what each customer or patient needs.

## How does the owner get time back?

Instead of ten people asking the owner the same question, they ask Kyrra. Instead of the owner remembering every follow-up, Kyrra reminds the right person at the right time. The owner hears only about what’s actually stuck. That is the point of a [company brain](/blog/what-is-a-company-brain/).

See [what Kyrra is and isn’t](/about/), [which languages it speaks](/guides/languages/), or [whether your data is safe](/guides/is-my-data-safe/).

## Questions owners ask

### Do we need new phones or a computer?

No. Kyrra works on WhatsApp, on the phones your team already has. There is no new app to install, and a computer is never needed. Each person needs mobile data or Wi-Fi to send and receive messages.

### What if Kyrra mishears a voice note?

It asks when it isn’t sure, instead of guessing. Important changes also wait for one tap from the right person, so a misheard word doesn’t quietly become a wrong record. Anyone can correct it by just saying what’s right.

### What happens when someone leaves the business?

The owner tells Kyrra to remove them, and they lose access from their next message. Their reminders and follow-ups stop. The work they did stays in the business’s records.

### We have more than one branch. Does that work?

Yes. A business with several branches is one business on Kyrra. Records follow the customer or patient from one branch to another.

### Can everyone on the team use Kyrra?

Yes, and everyone can do the same things. The owner is the one who adds or removes people and decides what the business keeps track of. Important changes go to the right person for a tap.

### Can we bring our old records in?

Yes. Send a spreadsheet (Excel or CSV) in the chat, or we bring it in during the first visit. Kyrra tells you what it found and asks before saving anything. Bringing the same file twice doesn’t create copies.