# How to follow up on customer payments without calling every day

> Kyrra keeps track of what each customer owes and when it’s due, reminds your team on time, and can phone the customer in their language when you ask.

Source: https://kyrra.in/guides/follow-up-customer-payments/ · By Kyrra · Published 2026-11-05 · Updated 2026-11-10

To follow up on customer payments with Kyrra, bring in what each customer owes from a spreadsheet, or tell Kyrra as bills go out. Kyrra reminds the right person on your team when a payment is due, records every promise to pay, and, when someone asks, phones the customer in their language. You see who owes what, any time.

## What goes wrong today?

The bill went out weeks ago. Someone has to remember to call, and call again. Usually that someone is the owner. It adds up across the country: delayed payments owed to MSMEs stood at ₹7.34 lakh crore as of March 2024, according to a [report by GAME, FISME and C2FO](https://fisme.org.in/study/delayed-payments-to-msmes-decline-from-rs-10-lakh-cr-to-rs-7-lakh-cr-but-challenges-persist-game-fisme-report/). More on this in [how much of a small business’s day goes into chasing](/blog/chasing-vendors-and-payments/).

## How does it work with Kyrra?

**Getting started:**

1. Send Kyrra your list of dues as an Excel or CSV file. It shows you what it found, and brings it in once you approve.
2. As new bills go out, someone tells Kyrra. “Bill for order 214, 1.2 lakh, due in 30 days.”

**Day to day:**

1. On the due date, Kyrra reminds whoever handles that customer.
2. They can call themselves, or ask Kyrra to. “Call the customer for order 214 tomorrow about the 1.2 lakh.” Kyrra asks for one tap before the call goes out.
3. Kyrra phones in the customer’s language, says it’s calling for your business, and reports back what was said.
4. If the customer says “I’ll pay on the 15th”, that becomes a reminder for the 15th.
5. When money comes in, a message closes it. “214 paid in full.” Or in Hindi: “214 ka payment aa gaya” (the payment for 214 has come).

| Who | Sends | What Kyrra does |
|---|---|---|
| Accounts | Spreadsheet of dues, or each new bill | Keeps what each customer owes and when |
| Anyone | “Call the customer for 214 about the dues” | Phones after one tap, reports back |
| Owner | “Who owes us more than 60 days?” | Answers from the record |

## What does the owner see?

A list of who owes what, how late it is, what was promised and who is following up. You can get it every Monday morning, or ask any time. You stop being the only person who remembers who to call.

## How does Kyrra keep it polite?

- It calls only when someone on your team asks, only between 10 am and 9 pm, and never again once a customer says no.
- Your books stay in Tally, where they are.
- We set each unit up in person.

See also [what Kyrra says when it phones a customer](/guides/ai-phone-calls-to-customers/), [how to track dispatch](/guides/track-dispatch/) and [which languages Kyrra speaks](/guides/languages/). New to Kyrra? Read [about Kyrra](/about/).

## Questions owners ask

### Can Kyrra call my customers about money owed?

Yes, when someone on your team asks. It phones in the customer’s language, between 10 am and 9 pm, says it’s calling for your business, and rings at most 3 times a day. If a customer asks not to be called again, it stops.

### What happens when a customer promises to pay on a date?

The promise becomes a reminder for the right person on your team, on that date. If it was said on a call Kyrra made, it saves the promise from the call.

### Do I have to type in all the dues?

No. Send a spreadsheet of what’s owed, Excel or CSV, and Kyrra brings it in after you approve. After that, your team updates it with messages like “order 214 paid, 50,000 today”.

### Does this replace Tally?

Keep Tally for your books and GST. Kyrra works alongside it and handles the follow-up that happens in conversation.

### Is this ready for manufacturing units today?

Kyrra is live in India, and we set each unit up with the team in person.