# Can Kyrra phone my customers or patients?

> Yes, when your team asks. Kyrra calls in the person’s own language between 10 am and 9 pm, after one tap to approve, and reports back what was said.

Source: https://kyrra.in/guides/ai-phone-calls-to-customers/ · By Kyrra · Published 2026-11-10 · Updated 2026-11-10

Yes, when someone on your team asks. Kyrra phones your customers or patients in their own language, between 10 am and 9 pm, to confirm a visit, remind them, check in after a job or follow up on money owed. Every batch of calls waits for one tap to approve, and afterwards Kyrra tells your team what was said.

## What calls can Kyrra make?

| Call | Example of what your team says |
|---|---|
| Confirm a visit or booking | “Call tomorrow’s bookings to confirm.” |
| Remind them | “Remind Anita about her 11 am visit.” |
| Check in after a job or treatment | “Call the customer for order 198, ask if the lot reached them fine.” |
| Follow up a missed visit | “Call everyone who missed last week.” |
| Follow up money owed | “Call the customer for order 214 about the 1.2 lakh.” |

Kyrra calls only when a person on your team asks. It never decides to call someone by itself. A routine can suggest calls, for example every evening for the next day’s bookings, but it asks first.

## How does a call work?

1. **Someone asks.** Reception, accounts or the owner asks on chat.
2. **Kyrra checks the notes.** Anyone who asked not to be called is left out, and Kyrra says so.
3. **One tap to approve.** Kyrra shows who it will call and why. Nothing goes out until someone taps Approve.
4. **The call.** The voice says it is your business’s AI assistant, asks for the person by name, and says why it is calling only once they confirm it is them.
5. **The result.** Within a minute of the call ending, the person who asked gets a short report.

On the call, it is careful about who it talks to. To a family member, it says your business will try again, with no details. To a wrong number, it apologises and hangs up. On voicemail, it leaves a short message without your business’s name or the reason.

## Which languages does it call in?

English and 10 Indian languages: Hindi, Bengali, Gujarati, Kannada, Malayalam, Marathi, Odia, Punjabi, Tamil and Telugu. The call opens in the language your business has saved for that person. If there is none, it opens in your business’s usual language and asks whether to carry on in it. As soon as the person speaks another language, the call switches. Kyrra saves the language they chose for next time. See [Kyrra’s languages](/guides/languages/).

## What does the voice say, and not say?

- It says why it is calling in its own words, from what your team told it.
- It can offer choices your team gave it, like two free times, and note which one the person picks. It never confirms a booking itself.
- Anything else the person asks for, like a change, a question or a complaint, it notes and says someone from your business will get back to them.
- It gives no medical, legal or financial advice, and never discusses anything medical beyond the visit.
- If something sounds serious, it says your business has been told at once. It can put them through to your front desk during your hours, or asks them to call your business now.

## What does the owner see afterwards?

The person who asked for the call gets the result on chat: picked up, no answer or busy, what was said, and the language used. Then Kyrra acts on it:

- saves what the call settled, like a confirmed visit
- tells whoever needs to know, at once if it is urgent
- turns a promise, like “I’ll pay on the 15th”, into a reminder for the right person
- asks before any other change

The owner can ask any time, “who confirmed for tomorrow?” or “which calls didn’t get through?”. If the person who asked has left the team, the result goes to the owner.

## How does Kyrra keep calls polite?

- **Hours:** 10 am to 9 pm only, in your business’s time.
- **Rings:** at most 3 a day to one number, 1 to 3 tries a call, at least 30 minutes apart.
- **No means no:** once someone asks not to be called, Kyrra doesn’t call them again.

For a full example, read [how to follow up on customer payments](/guides/follow-up-customer-payments/). New to Kyrra? Read [about Kyrra](/about/).

## Questions owners ask

### Can Kyrra call my customers or patients?

Yes, when someone on your team asks. Kyrra can call to confirm or remind them of a visit or booking, check in after a job or treatment, or follow up a missed visit or money owed. The calls go out after one tap to approve.

### Which languages does Kyrra call in?

English, Hindi, Bengali, Gujarati, Kannada, Malayalam, Marathi, Odia, Punjabi, Tamil and Telugu. It opens in the person’s saved language, or your business’s usual one, and switches as soon as they speak another.

### At what times does Kyrra call?

Only between 10 am and 9 pm. It rings one number at most 3 times a day, with tries at least 30 minutes apart.

### Does the person know they are talking to an AI?

Yes. The call says it is your business’s AI assistant, asks for the person by name, and says why it is calling only once they confirm it is them.

### What if a customer says don’t call me again?

Kyrra saves it in that person’s notes straight away, cancels their other waiting calls and checks those notes before any later call.

### What if the person wants to talk to someone?

The call can put them through to your front desk during your hours, or tell them someone from your business will get back to them.